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FAQ

Q. How does B.B.Simon differ from other accessories companies?
A.
No other Company can match b.b.simon in unique product design, craftsmanship and attention to detail. With over 20 years of experience in the accessories industry, b.b.simon has captured the attention of a diverse customer base all over the world including the most respected names in retailing, many celebrity clients, but above all devoted collectors and return customers.

Q. How are the products made?
A.
Using the finest Italian Leather they are hand-sewn and hand embellished with Crystallized TM Swarovski Elements based on each individual's unique order description. Collars and leashes are handmade as well and like our belts backed & sewn with durable material to ensure longevity. Most belt buckles are attached using snaps and can be interchanged with other b.b.simon belts. Our dog collars feature a sturdy buckle secured using rivets and include a strong, Nickel leash attachment. Our entire home line is adorned by hand using Crystallized TM Swarovski Elements incorporating seashells, semi precious stones and vintage jewelry findings.

 Q. Where are your products made?
A.
Our one of a kind products are hand crafted in the United States of America at our manufacturing facility located in Tustin, California.

Q. Do I need to have a company in order to buy from bbsimononline.com?
A.
You do not need to have a company in order to buy from bbsimononline.com as long as your order meets the minimum purchase requirement of $200. For large quantity or to carry our products in your store please contact
sales@bbsimononline.com

Q. Do you have a print catalog?
A.
We do not currently publish a catalog as our inventory is changing constantly to keep up with current styles.

Q. Why should I register?
A.
By registering you are creating an account that only you may access. You may access your account by using your email address and a password that you have created. Registering allows you to purchase items without having to enter your full information every time, and also gives you the option to be notified of special savings, new items, etc. Sign up today and become a
www.bbsimononline.com member!

Q. How do I register?
A.
Simply click on Register and you will be provided with a form to fill out with your shipping information.

Q. Is my information kept confidential?
A.
Yes, any information you give us is confidential and used only to process your order, reply to your queries, and improve our website. We will not share personal information with anyone.

Q. Item Availability?
A.
We make every effort to keep sufficient stock of material needed to make items listed on our site. Occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, it will be reflected on your final order confirmation.

Q. I need to obtain more information (size, dimension, appearance) for certain products?
A.
Please check out the product description of the products. If the information is not available please contact us by email
info@bbsimononline.com , and we will try our best to provide the information.

Q. Can I change the metal finish, leather & crystal colors from one product design to fit another product design?
A.
Yes, metal finish, leather and crystal colors can be interchanged from one product design to another.

Q. Can I alter the specifications of a handbag or belt that I find on your website?
A.
Yes, several aspects of our online handbags & belts can be altered to fit your request. These aspects might include strap length, buckle changes and ornament additions/ subtractions at an additional cost.

Q. Can I custom order a handbag or belt that I design?
A.
Due to a high volume of orders only minor alterations to existing designs are permitted.

Q. What credit cards do you accept?
A.
bbsimononline.com accepts Visa, MasterCard, and American Express. Be sure to enter your exact billing information (first and last name, middle initial, billing address, credit card number, expiration date, and cvv). All orders are custom made, for this reason your credit card will be charged before the order is shipped. Please advice, ALL SALES ARE FINAL!

Q. I want to pay by wire transfer, what are the instructions?
A.
Once you have placed and confirmed your order, we will provide the necessary wire transfer instructions to you.

Q. Are there any alternative payment options?
A.
Payments can be made conventionally, using MasterCard or Visa. Alternately, if you want to pay for your purchases by check just email us and we will make prepaid check arrangements.

Q. Must I submit the reseller information?
A.
If you are located in California and want to waive the sales tax 8.25% from your order then you must submit a California Seller Certificate (
http://www.boe.ca.gov/pdf/boe230.pdf) with us. Please complete the certificate and fax 1-949-224-0001 or contact us info@bbsimononline.com.

Q. How can I modify my order?
A.
Be advised that once an order has been confirmed, we are unable to make any modifications to the order including cancellations.

Q. I have a show/deadline to meet on a certain date; can you deliver by that time?
A.
We will try our best to meet customers’ deadlines. However, due to the high demand on our products, there are times when deadlines just could not be met. We apologize in advance for such inconvenience. Please make sure you place your order well in advance so that the chances for missing the deadlines are minimal. Please note that b.b.simon and Bbsimononline.com do not guarantee to meet any deadlines therefore customers cannot use this as a base for cancellation of orders.

Q. Do you ship internationally?
A.
Yes we do ship worldwide, but please be aware of the relatively high cost of shipping internationally.

Q. Do you drop ship?
A.
Due to the complexity and high cost of implementing the drop ship program, it is not feasible for us to setup the program at this time. However, we will reconsider it in the future.

Q. What is your Return Policy?
A.
All sales are final. Your order is made as placed online or by email and is confirmed prior to production.

Q. What happens if the goods are not as ordered?
A.
If the order arrives damaged or not as confirmed you can request a return authorization (R.A.) number. We can unfortunately only exchange your return for the correct item. Credit card refunds will not be given.

Shipping and handling charges are not refundable. If an item has a shipping surcharge, shipping surcharges are also not refundable.

Q. What is a return authorization number and where do I get it?
A.
The return authorization number certifies your order return. You may obtain this number through Customer Service at
info@bbsimononline.com. ONLY WITH THIS NUMBER WILL YOU BE ABLE TO RETURN/EXCHANGE YOUR MERCHANDISE.

Q. How do I make a return or exchange?
A.
After obtaining a return authorization number, write the number and date you received the RA number on a copy of the original invoice (there is a place for it at the bottom of the invoice). Send the merchandise and invoice in original package if possible. (We recommend that you insure the return packages. This will provide you with recourse on your package, as we cannot accept responsibility for packages we do not ship ourselves.) Shipping and handling charges are not refundable.

Q. I received an item as a gift. How do I return or exchange it?
A.
If you would like to return your gift, please follow the same guidelines for returning or exchanging regular merchandise. Unfortunately, we can ONLY exchange the item if it arrived different than confirmed on the original order or damaged upon shipment directly from our manufacturing office.

Q. Some items are missing from my order.
A.
As indicated above our normal fulfillment rate is about 70% - 100% therefore it is likely that some items are out of stock/backorder/discontinued. If you have been billed for items that are not received please contact
info@simonshop.com and we will investigate the matter immediatey.

Q. Does my b.b.simon belt have a lifetime replacement guarantee?
A.
b.b.simon belts do not have a lifetime replacement guarantee. If your belt was purchased at a boutique please contact the store where it was purchased regarding repairs. If your belt was purchased on our website you can contact
info@bbsimononline.com regarding minor repairs such as missing crystals or lost tips, screws, or belt loops. Repair kits can be purchased by contacting info@bbsimononline.com for details.

Q. My belt split in two can it be replaced?
A.
b.b.Simon is aware that many belt owners enjoy wearing our products while barrel racing and bull riding and there have been instances where the belt is split in two while performing these activities. Belts straps can be replaced for a reasonably low cost in comparison to the original belt purchase price. Please follow the same guidelines for returning or exchanging regular merchandise.

Q. Can you provide shipping information?
A.
Orders are shipped via UPS. Delivery time is usually 5-7 business days from the time your order is complete and leaves the warehouse depending on UPS schedules. Business Day delivery excludes holidays and weekends. Orders can not be shipped to PO Boxes. All orders must be shipped to a street address. (physical address). A SIGNATURE IS REQUIRED UPON DELIVERY ON ALL b.b.simon ORDERS.

Q. I received an item as a gift. How do I return or exchange it?
A.
b.b.simon
 
is not liable for any lost shipments, or shipments that occurred due to customer error. If USPS Delivery Confirmation or UPS tracking indicates that an order has not been delivered within 30 days from the date of shipment, we will issue a credit or replacement of the order. If USPS Delivery Confirmation or UPS tracking confirms that your order was delivered, and you have not received it, contact your local Post Office or UPS where it is possibly being held for you. Any dispute you have must be addressed with USPS or UPS directly. Delivery is assumed by b.b.simon and the order to be complete when confirmed as delivered by tracking. Customers assume all responsibility for the safety of a shipment upon delivery. b.b.simon cannot be responsible for loss or theft of delivered goods. Mail theft and mail fraud (for example, the false reporting of stolen or unreceived mail) are federal crimes. We are happy to provide any documentation in order to assist our customers and US Post Office or UPS authorities to help in recovering a lost shipment.

 For further information regarding our products please email:
 info@bbsimononline.com